Terms & Conditions

These Terms & Conditions apply when you make a booking through our website. By completing a booking and accepting these terms at checkout, you agree to them.

1. Who we are
Bookings are made with the hotel named on this website. Our contact details appear in the website footer and on the Contact page.

2. Making a booking
A booking is a request for accommodation and any selected extras for the dates and guest numbers you choose.
After you submit a booking you will receive a booking reference and a confirmation link. You can also find your booking later using Find booking with your reference and the email used at checkout.

3. Prices, GST and totals
Prices are shown in Australian dollars (AUD) unless stated otherwise.
If GST is configured on our system, room and extra prices are treated as exclusive of GST and GST is added so the total you pay includes GST.
The deposit amount is a percentage of the booking total and is calculated when the booking is created (or recalculated if we change the booking).

4. Payment
We do not take card payments online and we do not store card details on this website.
Payment is by bank transfer using the bank details shown on your booking confirmation / invoice, or by other methods we arrange with you (for example card payment over the phone).
Please use your booking reference as the payment description where possible.
Your booking may remain awaiting deposit until we record your payment. Unpaid bookings may be marked overdue and may be cancelled.

5. Deposits and balances
A deposit is usually required to secure the booking. The remaining balance is due as shown on your booking confirmation (or earlier if we notify you).
“Deposit due” means the unpaid portion of the required deposit. “Balance due” means the unpaid portion of the full booking total.

6. Guest details and responsibility
You must provide accurate guest name and at least one contact method (email or phone).
You are responsible for all guests in your booking and for complying with house rules, check-in / check-out times, and any local laws during your stay.
Maximum occupancy for each room type must not be exceeded.

7. Availability
Availability is checked when you book. We may block dates for maintenance or other reasons. If an error or double-booking occurs, we will contact you promptly to offer an alternative or a refund of amounts paid.

8. Extras, discounts and gift vouchers
Optional extras are charged as shown at checkout.
Discount codes and gift vouchers may be applied where valid. Gift vouchers may provide a cash credit, a room benefit, or both, subject to the voucher terms and remaining balance. Room vouchers require the named room to be included in the booking to use the room benefit.

9. Cancellations and changes
Cancellations and changes are governed by our Cancellation Policy (see that page). You may submit a cancellation request from your booking page; it is effective only when we confirm it.

10. Our right to cancel
We may cancel a booking if payment is not received when due, if information provided is false, or if we reasonably believe the booking may cause harm, illegal activity, or serious disruption. Amounts already paid may be retained or refunded according to the circumstances and our Cancellation Policy.

11. Liability
To the extent permitted by Australian Consumer Law, we are not liable for indirect or consequential loss. Nothing in these terms excludes rights you cannot lawfully waive as a consumer in Australia.

12. Website use
You must not misuse the website (including attempting to interfere with bookings, scrape data abusively, or submit fraudulent information).

13. Changes to these terms
We may update these Terms & Conditions from time to time. The version in force when you complete a booking applies to that booking.

14. Contact
Questions about these terms: use the Contact page or the contact options on your booking confirmation.