Cancellation Policy

This Cancellation Policy applies to bookings made through our website.

1. How to cancel
You may request a cancellation from your booking confirmation page (Find booking → enter your booking reference and email), or by contacting us using the details on our Contact page.
A cancellation request is not final until we confirm it. We will review your request and update the booking status when the cancellation is approved.

2. Free cancellation
If we receive and confirm your cancellation at least 48 hours before your scheduled check-in time, any deposit paid for that booking will usually be refunded in full (less any non-refundable extras or third-party charges we have already paid on your behalf, if applicable).

3. Late cancellation
If we receive and confirm your cancellation less than 48 hours before check-in, the deposit is non-refundable unless we agree otherwise in writing.

4. No-show
If you do not arrive and have not cancelled, the booking may be treated as a no-show. Deposits and amounts already paid are non-refundable, and we may charge for the reserved stay according to availability and our discretion.

5. Changes to dates or rooms
Date or room changes are subject to availability and may change the total price (including any GST). Please contact us or use your booking confirmation page to request changes. We will confirm any new totals, deposit due, or balance due.

6. Gift vouchers and discount codes
Cancellation of a booking does not automatically restore a fully redeemed gift voucher. Partly used cash voucher balances may remain available if our system still shows a remaining balance. Room benefits on vouchers that were used for the cancelled stay may be restored only at our discretion. Discount codes that have already been applied and counted as used are not guaranteed to be reusable.

7. Refunds
Approved refunds are processed by bank transfer or the original payment method where practical. Please allow a reasonable processing time. We do not store card details online.

8. Force majeure
If we must cancel your booking due to circumstances beyond our reasonable control (for example severe weather, emergency works, or government restrictions), we will offer a refund of amounts paid for unused nights, or an alternative stay where possible.

9. Contact
For cancellation questions, use the contact options on your booking page or our Contact page, and include your booking reference.